Cancellations & Refunds
Last updated: September 2026
We understand plans change. This page explains how cancellations, changes and refunds work for reservations, private dining and orders with Kyoto-Fu.
Dining-Room Reservations
Dining-room reservations may be cancelled or changed free of charge up to 4 hours before the reserved time by phone, email or reply to your confirmation. Repeated no-shows may result in a card being required to hold future bookings.
Omakase Counter
Counter seats are held with a card. Cancellations more than 48 hours before the seating are free; within 48 hours, or for no-shows, a fee of $75 per seat is charged, as the chef purchases fish for confirmed guests.
Private Dining & Buyouts
Private-room and buyout bookings require a deposit stated in your event agreement. The deposit is fully refundable with 14 days’ notice, 50% refundable with 7 days’ notice, and non-refundable after that. Final guest counts are due 72 hours before the event.
Takeout & Delivery Orders
If an order is incorrect, missing items or arrives in poor condition, contact us the same evening and we will replace or refund the affected items. Orders prepared correctly and collected or delivered are not refundable after the fact.
Cancellation by Us
If we must cancel a reservation or event (for example, an unexpected closure), you will receive a full refund of any deposit and we will offer to rebook.
How Refunds Are Processed
Approved refunds are issued to the original payment method within 5–10 business days.
Promotional Visits
The 30% first-visit offer applies to items ordered and paid for on that visit. A cancelled reservation does not use up the offer; it remains available for your actual first visit.
Contact Us
If you have questions about this page, please contact Kyoto-Fu:
- Phone: (212) 974-6012
- Email: restaurant@kyoto-fu.com
- Address: 705 9th Ave, New York, NY 10019, USA